Returns and Exchanges
Your items qualify for a refund or exchange for up to 21 days from your purchase date. Any items returned outside of this period will not be accepted. We will not accept used or worn merchandise. Please include a copy of your completed Packing Slip with your return. Orders over $75 will receive a pre-paid return label.
In order to qualify for a refund or exchange, all of your items must be new and in their original packaging (with original tags and manufacturer packaging). If you return any items that do not meet these qualifications, the seller reserves the right to issue a partial store credit, or ship them back. Please read below for examples of proper packaging:
For Apparel: Apparel must be returned unworn, unwashed, and with its original tags attached.
For Shoes: Shoes must be in new condition, and returned in the original manufacturer's shoe box. Do not place any shipping labels, tape, or other items on the shoe box.
For Racquets: Racquets must be new with the original plastic on the handle. No ball fuzz should be in the string bed. If you had your racquet strung at one of our sellers, the cost of the string will be deducted from your return.
For a seamless return / exchange process, please use the original packaging (or similar packaging) and the return label included with the package. If you cannot find the return label, please contact us at info@Kourtly.com.
Please note that the refund can only be granted after we receive and inspect the returned items. We can also only grant 1 free return per order.
For oversized / heavy items and for any item that does not qualify for free shipping and return, please contact our Returns Department at or email@example.com or (888) 444-2182.
Drop off your return at any USPS, UPS or FedEx Center, as shown on the return label. Our return labels are not valid outside of the Continental United States.
Returns and exchanges are processed within 48 hours of arrival at the respective seller. Please allow an additional 72 hours for your credit to appear on your account. We ship exchanges within 48 hours. For any questions or concerns, please contact our Returns Department at (888) 444-2182, or firstname.lastname@example.org.
Kourtly reserves the right to refuse any items that are not in new / pristine condition, and that do not meet the requirements detailed in our guidelines. A restocking fee will be applicable at our discretion if any of our rules or procedures are not followed.